Recruiting and training new sales staff, assigning specific tasks to other sales staff, and monitoring the team's sales performance.
However, it's important to remember that not all sales team roles are the same, and your sales compensation plans should reflect that. Providing sales staff with constructive feedback and assisting staff to solve customers' problems.
It is the responsibility of the manager to cover the schedule should the clinic not be adequately staffed for any reason, 5 yrs Leadership & Management Experience in sales with total responsibility of 8 or more employees, Open schedule & Full-Time Commitment (see below), Excellent attention to detail, organizational, & time management skills, Ability to create and manipulate Excel spreadsheets & Word documents, Must be results oriented and able to meet monthly sales goals & objectives, Ability to Sell memberships and deliver great customer service to existing and new members, Ability to identify and problem solve, set expectations, goals and delegate tasks, Ability to effectively communicate expectations to team, Able to communicate up-line information to Franchise Owner & Operations Manager, Leadership skills in coaching, mentoring, motivation, and people management, Assist the After Sale Manager to manage and lead the staff and activities of the After Sales Team, including recruitment, coaching, mentoring, training, scheduling and performance management utilizing IKEA values, As a member of the After Sales Team, take action to support established After Sales business objectives and defined goals with the customer needs as a primary focus, Attract, develop, and inspire co-workers through the Human Resources Idea, Assist the After Sales Manager to establish, implement, review and update plans to secure ongoing development of competence and succession within your function and location, Initiate development activities to secure customers meet friendly, helpful and knowledgeable co-workers, Utilize the Customer Service Commercial Review, Best Practices, and Customer Service the IKEA Way documentation to secure basic operations, Knowledge and understanding of customer service standards, routines, and best practices, Knowledge of local market in order to support innovative methods of meeting and/or exceeding business priorities and customer expectations, Computer aptitude – previous experience with Microsoft applications and/or POS systems, Strong desire to ensure a safe, profitable, and efficient environment for co-workers and visitors, Ability to share your knowledge and learning and collaborate with others while acting as a cultural ambassador, Strong decision-making skills with the ability to influence and act, Sales and margin in the respective country and key account(s), Building the most effective and efficient organization, develop team spirit, Challenge people to exceed their capabilities and to look for sales opportunities, Develop skills of team members, at least one potential team leader, Regular sales meetings and customer visits with sales reps, Implement Group BE Strategy, Build Operating- and Business Plans, input to the strategy plan, Define and structure tasks and activities to implement Operating Plan and to reach targets, Establish routine contacts at various levels of the customer organization, Collect the voice of the customer and translate it into our client requirements, Develop and implement customer strategies, Translate customer strategies into operating plan objectives for the defined key account(s), Lead the request for quotation process for all customer requests, Develop and implement sales growth strategies, Ensure the organization is responsive to customer needs, expectations and requests, Drive and support key account initiatives, Lead all negotiations with customers / support key account negotiations, Deliver consistently high service levels across the value chain, Understand marketing place dynamics in class trade customer strategies, Create respectful environment among team members, and motivate improvement of individual and team contributions to achieve desired business results, Strategically organize and develop quarterly and annual plans to drive weekly and monthly prioritizations of key development activities and projects to achieve superior management of business operations. Because AEs are primarily responsible for closing deals, they are the direct drivers of revenue.
The work environment is typically fast-paced, and the team leader is often moving from one task to another, answering questions, holding meetings, delegating responsibilities, and acting as a voice of encouragement. Resolved customer complaints by exchanging merchandise refunding money and adjusting bills. Initiate personal development activities to enhance functional effectiveness. Organisational skills: Organisation is important when you have multiple team members working on one project.
While they share the same overarching goals, they do not all share the same responsibilities.
In addition to monitoring team performance, coaching is a critical responsibility for sales managers. To do this, he/she outlines specific questions to be answered by prospective customers in order to determine their level of interest in buying the products at given prices and follows them up.
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